Email this article 
(Universitas Nahdlatul Ulama Surabaya, Indonesia)(2) Dhea Rizka Nur Azizah
(Universitas Nahdlatul Ulama Surabaya, Indonesia)(3) Fadhel Muchammad Fian Al Farizi
(Universitas Nahdlatul Ulama Surabaya, Indonesia)(4) Nurul Firdaus
(Universitas Nahdlatul Ulama Surabaya, Indonesia)(5) Ubaidillah Zuhdi
(Universitas Nahdlatul Ulama Surabaya, Indonesia)(6) Fajar Annas Susanto
(Universitas Nahdlatul Ulama Surabaya, Indonesia)*corresponding author
Abstractand Umrah travel services in Indonesia, faces challenges related to cross-division coordination, progress monitoring, and accurate real-time reporting. This community service research aims to enhance organizational capacity through the implementation of Agile-based project management software, namely Jira, to improve team productivity and project accountability. The implementation method includes identifying organizational needs, staff training, Jira module deployment (backlog, sprint, workflow, reporting), and evaluation based on Key Performance Indicators (KPI). The results show a 35% increase in team communication efficiency, a 28% acceleration in task completion, and up to 90% accuracy in project reporting. Additionally, there is an improvement in work culture towards a transparency-driven and data-driven decision-making pattern. These results confirm that the application of Jira is not merely a technology adoption, but a business process transformation towards modern, accountable, and results-oriented project governance. The implications of this community service contribute significantly to strengthening the competitiveness of Hajj-Umrah service companies and can be replicated in other tourism service sectors facing similar challenges.
Abstrak. Produktivitas dan akuntabilitas merupakan dua aspek kunci dalam pengelolaan proyek jasa, khususnya pada sektor pariwisata dan perjalanan ibadah yang menuntut presisi, transparansi, serta kecepatan. PT Nawaina Haramain Tours sebagai salah satu perusahaan penyedia layanan perjalanan haji dan umrah di Indonesia menghadapi tantangan berupa koordinasi lintas divisi, monitoring progres, serta pelaporan yang akurat dan real-time. Penelitian pengabdian masyarakat ini bertujuan untuk meningkatkan kapasitas organisasi melalui implementasi project management software berbasis Agile, yaitu Jira, guna memperbaiki produktivitas tim dan akuntabilitas proyek. Metode pelaksanaan mencakup identifikasi kebutuhan organisasi, pelatihan staf, implementasi modul Jira (backlog, sprint, workflow, reporting), serta evaluasi berbasis Key Performance Indicator (KPI). Hasil implementasi menunjukkan adanya peningkatan efisiensi komunikasi tim sebesar 35%, percepatan penyelesaian tugas sebesar 28%, serta akurasi pelaporan proyek hingga 90%. Selain itu, terjadi perbaikan budaya kerja menuju pola transparency-driven dan data-driven decision making. Hasil ini menegaskan bahwa penerapan Jira bukan hanya sekadar adopsi teknologi, tetapi transformasi proses bisnis menuju tata kelola proyek yang modern, akuntabel, dan berorientasi hasil. Implikasi pengabdian ini memberikan kontribusi signifikan dalam penguatan daya saing perusahaan jasa haji-umrah serta dapat direplikasi ke sektor jasa pariwisata lain yang menghadapi masalah serupa. KeywordsJira; Produktifitas; Akuntabilitas; Proyek, Pengabdian; Kontribusi
|
DOIhttps://doi.org/10.47679/ib.20261408 |
Article metricsRead: 85 | Download: 59 |
Cite |
Full Text Download
|
References
Atlassian. (2023). Jira Software Documentation. Atlassian.
PMI. (2021). Pulse of the Profession 2021: Beyond Agility. Project Management Institute.
Kerzner, H. (2023). Innovation Project Management. Wiley.
Highsmith, J. (2009). Agile Project Management: Creating Innovative Products. Addison-Wesley.
West, A. (1992). Innovation Strategy. Prentice Hall.
Schwaber, K., & Sutherland, J. (2020). The Scrum Guide. Scrum.org.
Cohn, M. (2004). User Stories Applied: For Agile Software Development. Addison-Wesley.
Serrador, P., & Pinto, J. K. (2015). Does Agile work?—A quantitative analysis of Agile project success. International Journal of Project Management, 33(5), 1040-1051.
Dikert, K., Paasivaara, M., & Lassenius, C. (2016). Challenges and success factors for large-scale Agile transformations. Journal of Systems and Software, 119, 87–108.
Conforto, E. C., et al. (2016). Agile project management and stage-gate model—A hybrid framework for technology-based companies. Journal of Engineering and Technology Management, 40, 1-14.
Moe, N. B., Smite, D., Ågerfalk, P. J., & Šmite, D. (2021). Agile methods: Approaches for large-scale software development. Journal of Software: Evolution and Process, 33(3).
Chow, T., & Cao, D. (2008). A survey study of critical success factors in Agile software projects. Journal of Systems and Software, 81(6), 961-971.
Augustine, S., Payne, B., Sencindiver, F., & Woodcock, S. (2005). Agile project management: steering from the edges. Communications of the ACM, 48(12), 85-89.
Stettina, C. J., & Hörz, J. (2015). Agile portfolio management: An empirical perspective on the practice in use. International Journal of Project Management, 33(1), 140-152.
Denning, S. (2018). The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done. AMACOM.
Rigby, D. K., Sutherland, J., & Noble, A. (2018). Agile at scale. Harvard Business Review, 96(3), 88-96.
Kuhrmann, M., et al. (2017). Hybrid software development approaches in practice: A European perspective. IEEE Software, 34(6), 20-25.
VersionOne. (2020). 14th Annual State of Agile Report. VersionOne.
Gandomani, T. J., & Nafchi, M. Z. (2016). Agile transformation: What is it about? IEEE Software, 33(5), 24-26.
Paasivaara, M., Behm, B., Lassenius, C., & Hallikainen, M. (2018). Large-scale Agile transformation at Ericsson: a case study. Empirical Software Engineering, 23, 2550–2596.
Refbacks
- There are currently no refbacks.
Copyright (c) 2025 Hasib Hasib, Dhea Rizka Nur Azizah, Fadhel Muchammad Fian Al Farizi, Nurul Firdaus, Ubaidillah Zuhdi, Fajar Annas Susanto
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.