NORSAPUTERA, E.; HAMZAH, H.; HARUN, L. . Determinants of Outpatient Satisfaction in Regional Public Hospitals: The Dominant Role of Waiting Time and Process Quality in Indonesia. Majalah Kesehatan Indonesia, Lampung, Indonesia, v. 6, n. 3, p. 137–148, 2025. DOI: 10.47679/makein.2025274. Disponível em: https://www.ukinstitute.org/journals/1/makein/article/view/274. Acesso em: 4 jun. 2026.